Here at Doctor Skin we ship our orders worldwide. Wherever you may be, we will deliver you the products your ordered! We ship our products from Portugal, in Europe, in one of two ways: Registered Mail, (which will be delivered by the National Postal Services of your country) and Express Shipping (delivered by EMS or their partners). In both shipping methods you will have a tracking number to follow your order but in some cases it won´t be able to track it in your country due to limitations in the Postal Services of your country. However you will be able to see when your package leaves Portugal.
Registered Mail will take up to 30 working days to be delivered. By experience we know some countries are faster in processing the order through customs than others but orders are always delivered. Depending on the volume of your order you may be requested to pick up the box at your local Postal Office.
Express Shipping will take up to 5 working days to be delivered worldwide. There will be a tracking number and you can check where your package is at all times. The process is smoother and faster than registered mail but also more expensive.
Every order will have a detailed invoice with the products price and shipping cost.
We usually ship your order in 1 business day. However, certain items may be out of stock momentarily and will take an extra few days to be sent. You will be warned by email if anything like that occurs.
Taxes and additional charges may be applied when you import certain goods. Items shipped outside the European Union may be considered to pay additional taxes or charges. When using Registered Mail some items may be randomly picked for scanning by Customs that can lead to a delay in delivery and import duties to be paid. We are not responsible for any import duties or taxes. We recommend you contact your local Customs Services for more information on customs policies and practices.